Refund & Return Policy

This Refund & Return Policy applies to products purchased directly from wearrev.com. It is part of the Terms of Service.

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1. Standard-item return window

For standard, non-custom items, customers may request a return within 14 calendar days after receiving the order. Items must be unworn, unused, undamaged, clean, and returned with original packaging, certificates, tags, and other included materials. Contact info@wearrev.com before sending an item back and wait for return instructions. This policy does not limit rights that cannot legally be waived.

 

2. Items eligible for return

A standard, ready-to-ship item may be eligible for return if it meets the requirements above and is returned within the stated window. REV may inspect returned items before approving a refund.

 

3. Items that may be final sale

Custom, personalized, or engraved items are Final Sale once production begins and are not eligible for ordinary returns or exchanges, except for a confirmed defect, an error by REV, a mismatch with the confirmed order, or where applicable law requires otherwise. The following additional items may be non-returnable to the extent permitted by law:

• items that have been worn, damaged, scratched, soiled, stretched, exposed to chemicals, or otherwise altered after delivery;

• gift cards, if issued;

• items marked "final sale" before purchase; and

• products returned without prior authorization or outside the stated window.

 

The product page and checkout must clearly disclose any final-sale restriction before the purchase is completed.

 

4. Made-to-order and custom products

The general timeframe for dispatch is approximately 1 week to 30 days, depending on whether the item is in stock or must be produced. Custom, personalized, or engraved items require 100% payment before production. Once production begins, such items are Final Sale, subject to the exceptions stated above and any non-waivable rights under applicable law. If REV cannot ship within the promised time or within the period required by law, REV will provide legally required delay notices and cancellation/refund options.

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5. Defective, damaged, or incorrect items

Contact info@wearrev.com as soon as possible, preferably within 7 days after delivery, with the order number, a description of the problem, and clear photographs of the packaging and product. This notice period is intended to help REV investigate shipping damage; it does not waive non-waivable legal rights.

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If REV confirms that an item is defective, materially not as described, or incorrectly fulfilled, REV may, as appropriate and subject to applicable law, repair, replace, or refund the item and cover reasonable return shipping. Normal handmade variation, natural leather variation, and ordinary wear are not defects.

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6. Return procedure

1. Email info@wearrev.com with the order number, item, reason for return, and photographs if relevant.

2. Wait for written return authorization and instructions.

3. Pack the item securely in its original or comparably protective packaging.

4. Use the carrier and service specified by REV or obtain tracking and insurance for a high-value return.

5. Send the package to the return address provided by REV. Do not send returns to the company's correspondence address unless REV confirms that address in writing.

 

The customer remains responsible for the item until it is delivered to the authorized return destination.

 

7. Refunds

After the returned item is received and inspected, REV will notify the customer whether the return is approved. An approved refund will be issued to the original payment method. Processing times depend on the payment provider and financial institution.

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Unless required by law or the return results from REV's error or a confirmed defect, original shipping charges, expedited shipping charges, customs charges, and return shipping charges are non-refundable. REV will not charge a restocking fee unless it is disclosed before purchase and permitted by applicable law.

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8. Exchanges

REV may offer an exchange when the requested replacement is available. An exchange may be treated as a new order for purposes of production time, shipping, price difference, and availability. The customer must follow the return procedure before an exchange is approved.

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9. Cancellations

A cancellation request must be sent to info@wearrev.com as soon as possible. Standard orders may be cancelled only if fulfillment has not progressed beyond the point at which cancellation is reasonably possible. Custom, personalized, or engraved orders become Final Sale once production begins, except for a confirmed defect, REV error, mismatch with the confirmed order, or where applicable law requires otherwise.

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10. Chargebacks and payment disputes

Please contact REV first so the issue can be investigated and resolved. Nothing in this section limits a customer's rights under applicable payment-network rules or consumer-protection law.

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11. Contact

Company: REV DESIGN INC 

President: Raisa Ponomarenko 

Website: wearrev.com

Email: info@wearrev.com 

Phone: +1 (917) 337-2737 

Address: 925 East 14th Street, Apt. 1A, Brooklyn, NY 11230